Customer Service Agent - Card Payment - Remote

Overview

As a Customer Service Agent for Trust Wallet, you will provide dedicated support for card payment solutions, ensuring a smooth and satisfactory experience for users.

In Short

• Provide timely support to card users via email.
• Resolve inquiries related to card activation and transactions.
• Collaborate with internal teams to address complex issues.
• Educate users on best practices for using the Trust Wallet app.
• Document user interactions for service improvement.
• Participate in continuous improvement initiatives.
• Adhere to Quality Assurance standards.
• Display a positive and collaborative attitude.
• Assist in achieving team objectives.

Requirements

• 2-3 years of experience in customer support, preferably in fintech.
• Background in banking or card networks is desirable.
• Experience with digital wallets or blockchain payment solutions is a plus.
• Strong ability to explain technical information clearly.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking skills.
• Passion for crypto payments.
• Adaptable in a fast-changing environment.
• Ability to work flexible hours.

Benefits

• Be part of a leading blockchain ecosystem.
• Excellent learning and career development opportunities.
• Work with diverse, world-class talent.
• Tackle fast-paced and unique projects.
• Work fully remotely with flexible hours.
• Enjoy competitive salary and benefits.