Patient Communications Representative - Call Center - Remote

Overview

The Patient Communications Representative for the Call Center will contribute to the fulfillment of Panorama Eyecare’s mission statement by making appointments, verifying insurance participation, and being a welcoming voice for all patients calling Panorama Eyecare.

In Short

• Answers phone before the third ring.
• Always positive and friendly with patients, co-workers and anyone who calls in to the Panorama Eyecare.
• Verifies patient information and confirms insurance information.
• Obtains and retains knowledge of insurance company participation and requirements.
• Registers patients correctly in the computer.
• Answers general questions for patients following established guidelines.
• Assists with answering and triaging incoming telephone calls.
• Serves as primary appointment scheduler for all physicians.
• Answers questions regarding insurance billing and office financial policies.
• Ensures confidentiality of medical records and patient information in accordance with HIPAA laws.

Requirements

• High school diploma or GED.
• Previous experience in a medical office setting preferred.
• Word processing/computer scheduling experience.
• Knowledge of typical office work environment.
• Previous customer service experience preferred.

Benefits

• PTO Accruals Start at 3 Weeks.
• Comprehensive Medical and Dental Insurance.
• Company Paid Optical Allowance.
• Company Paid Routine Eye Care.
• Short Term and Long-Term Disability Insurances.
• Educational Allowance.
• Generous Paid Holiday Program.
• 401K With Company Match.