Call Center Patient Representative - Remote

Overview

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

In Short

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquiries.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.

Requirements

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with HIPAA regulations for patient confidentiality.

Benefits

• Adherence to high standards of ethical conduct.
• Compliance with all applicable laws and regulations.
• Maintaining confidentiality of patients' protected health information.
• Timely completion of Annual Compliance Training.