Call Center Patient Representative - Remote

Overview

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

In Short

• Fully remote position.
• Responsible for acquiring critical demographic, financial, medical and insurance information from patients.
• Answers telephones in a professional manner.
• Schedules appointments for patients.
• Verifies and updates patient demographic information.
• Addresses patient requests and inquiries.
• Resolves patient concerns and returns calls as necessary.
• Maintains confidentiality of patients' protected health information.
• Complies with HIPAA regulations.
• High school diploma or equivalent required.
• Previous experience in a busy medical office preferred.

Requirements

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented with excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs, including Microsoft Office.

Benefits

• Work from home flexibility.
• Opportunities for professional development.
• Supportive work environment.
• Health and safety policies compliance.