Patient Accounts Receivable Follow-Up Representative - Remote

Overview

The Patient AR Follow-Up Representative is responsible for managing patient accounts receivable, following up on outstanding balances, and ensuring timely payments.

In Short

• Contact patients to discuss outstanding balances and arrange payment plans.
• Provide clear explanations of charges and patient financial responsibilities.
• Verify patient account details for accuracy.
• Address patient inquiries regarding billing statements and payment discrepancies.
• Research and resolve billing discrepancies.
• Collect payments and post transactions accurately.
• Offer and set up payment plans.
• Document all patient interactions and account updates.
• Generate reports on accounts receivable metrics.
• Identify trends in patient account issues.

Requirements

• Ability to handle patient billing inquiries professionally.
• Strong verbal and written communication skills.
• Ability to identify and resolve billing discrepancies.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with EHR systems and billing software.
• High school diploma or GED required; Associate’s degree preferred.
• 1-2 years of experience in accounts receivable or healthcare administration.
• Knowledge of insurance billing processes.
• Familiarity with HIPAA regulations.
• Certification in medical billing or coding is a plus.

Benefits

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company-Paid Optical Allowance
• Company-Paid Routine Eye Care
• Short-Term and Long-Term Disability Insurances
• Educational Allowance
• Paid Holiday Program
• 401K with Company Match