Customer Support Specialist - Remote

Overview

We are seeking a highly skilled and motivated Customer Support Specialist to join our team as an independent contractor. You will play a key role in supporting our customers’ needs and contributing to one of the best products in the video-generation field.

In Short

• Respond to customer queries in a timely and accurate way, via email or chat.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions by testing different scenarios.
• Update internal databases with information about technical issues.
• Monitor customer complaints and reach out to provide assistance.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with Product, Sales, and Marketing teams.

Requirements

• Strong communication skills.
• Excellent verbal and writing English.
• Ability to quickly understand software products' UI.
• Experience with utilizing and troubleshooting API.
• Strong organizational skills with a proven ability to deliver results.

Benefits

• Work remotely.
• Flexible hours.
• Opportunity to contribute to innovative projects.
• Collaborate with a dynamic team.
• Gain experience in a rapidly growing tech company.