Associate - Customer Success and Community Outreach - Remote

Overview

Pano AI seeks an Associate - Customer Success and Community Outreach to own the relationships, including outreach and onboarding, with community end-users such as fire authorities and disaster management agencies.

In Short

• Own relationships with community end-users.
• High touch communication and support pre- and post-deployment.
• Ideal for someone with a background in disaster management.
• Passionate about the environment and climate resiliency.
• Build and manage Pano’s network of engaged end-users.
• Help empower and accelerate change in disaster preparedness.
• Work primarily with fire authorities and disaster management agencies.
• Residing in Texas is preferred.
• Focus on providing a superior customer experience.
• Join a diverse team in a climate tech startup.

Requirements

• Excellent communication skills.
• High energy and process-driven mindset.
• Experience in disaster management or related fields.
• Passion for environmental issues.
• Ability to engage with community end-users effectively.
• Experience in customer success roles is a plus.
• Willingness to work in a hybrid environment.
• Understanding of climate resiliency concepts.
• Ability to work collaboratively with a diverse team.
• Familiarity with IoT and AI technologies is beneficial.

Benefits

• Opportunity to work in a leading climate tech startup.
• Engage in meaningful work that impacts disaster response.
• Collaborate with experienced professionals from top tech companies.
• Flexible working arrangements.
• Be part of a mission-driven team focused on climate resiliency.
• Access to professional development opportunities.
• Work in a supportive and innovative environment.
• Contribute to a critical change in disaster preparedness.
• Competitive compensation and benefits package.
• Join a company recognized for innovation in AI.