Triage RN, Nurse Navigator - Remote

Overview

This position is for a full-time, fully-remote, Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 1+ years of clinical hospital experience to work in Pager Health's Command Center where our nurseline serves our members 24/7.

In Short

• Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email.
• Document within EMR.
• Follow and apply clinically validated triage protocols.
• Ensure the highest quality customer service for patients and providers.
• Complete basic nursing responsibilities, outpatient testing, medications, etc.
• Troubleshoot technology with patients.
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care.
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience.
• Assist in identifying technology needs that improve patient experience.
• Additional projects as assigned.

Requirements

• 1+ years of clinical hospital experience.
• An active unencumbered RN license in Puerto Rico.
• Minimum of Associate's Degree in Nursing (ADN).
• Fluent in spoken and written English and Spanish is required.
• Prior call center experience strongly preferred.

Benefits

• Work alongside passionate, talented and mission-driven professionals.
• Shape your job and stretch your skills.
• Be part of a remote-first, dynamic and tight-knit team.
• Make a positive impact on people’s lives.