Revenue Recovery Operations Associate - Remote

Overview

The Revenue Recovery Operations Associate at Pacvue plays a crucial role in managing the Revenue Recovery program for major eCommerce platforms like Amazon and Walmart, ensuring high client satisfaction through effective onboarding and data management.

In Short

• Act as the primary contact for eCommerce Revenue Recovery services.
• Manage and track audit requests from the sales team.
• Lead a standardized client onboarding process tailored for eCommerce channels.
• Maintain an up-to-date FAQ repository and provide sales enablement materials.
• Collaborate with the service delivery team to address client issues promptly.
• Conduct regular service meetings to ensure continuous client satisfaction.
• Proven experience in client onboarding, customer success, or operations management.
• Project management and workflow optimization skills are essential.
• Excellent communication and interpersonal abilities required.
• Familiarity with Amazon and Walmart platforms is preferred.

Requirements

• 2-3 years of experience in B2B marketing.
• Ecommerce experience preferred.
• Proven experience in content creation.
• Previous experience managing co-marketing and/or partner marketing activities.
• Exceptional writing skills and strong project management capabilities.
• Ability to distill complex topics into compelling stories.
• Proficiency in HubSpot and Google Analytics.

Benefits

• Unlimited Paid Time Off.
• Paid Holidays and Floating Holidays.
• Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance.
• 401k with Employer Match.
• Paid Time Off to Volunteer with a 501c Organization.
• Paid Parental Leave.