Customer Service & Contracts Administrator - Remote

Overview

The Customer Service & Contracts Administrator role involves supporting an Australian client in the building and construction industry by managing client onboarding, contract administration, and providing exceptional customer service.

In Short

• Full-time remote position supporting an Australian client.
• Experience in building and construction industry required.
• Manage client inquiries via phone, email, or chat.
• Prepare and track building contracts and related documentation.
• Coordinate client onboarding and compliance requirements.
• Liaise with internal teams for project readiness.
• Maintain accurate records in CRM and project management systems.
• Follow up on contract signatures and payments.
• Perform general administrative duties.
• Work independently in a remote setup.

Requirements

• Experience in customer service or contract administration.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficient in MS Office and CRM systems.
• Highly organized and proactive.

Benefits

• 100% work-from-home setup.
• Supportive Australian team environment.
• Exposure to diverse projects.
• Long-term career growth opportunities.
• Competitive package based on experience.