Bilingual Benefits Service Representative - Call Centre - Remote

Overview

The Bilingual Benefits Service Representative will be responsible for managing incoming inquiries in a call centre environment, focusing on group and individual life and health benefits, while ensuring high customer satisfaction.

In Short

• Handle incoming telephone inquiries related to benefits.
• Assist members with online registration and navigation for web and mobile applications.
• Educate members about products and services.
• Resolve member complaints regarding coverage and claims.
• Process claim adjustment requests and cheque stop-payments.
• Respond to member email inquiries.
• Provide accurate information regarding coverage and effective dates.
• Draft letters and prepare responses to routine correspondence.
• Maintain historical records and ensure confidentiality.
• Perform other duties as assigned.

Requirements

• Post-secondary school diploma.
• Experience in insurance-related courses.
• Experience in group health, dental, and travel insurance.
• Experience in a call centre environment.
• Strong knowledge of insurance contracts and benefits.
• Exceptional communication skills.
• Time management and organizational skills.
• Intermediate knowledge of Microsoft Office.
• Bilingual communication in French required.
• Stay bonus after 6-month contract.

Benefits

• Competitive salary and bonuses.
• 100% premium coverage for group benefits starting on the first day.
• Defined benefit pension plan.
• Coverage of continuing education and licensing fees.
• Access to learning resources like LinkedIn Learning.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement.