Customer Service Broker (Home & Auto Insurance) - Remote

Overview

As a Customer Service Broker at OTIP Group of Companies, you will assist members with their home and auto insurance needs, providing expert guidance and support in a fast-paced environment.

In Short

• Provide personalized service to members regarding insurance coverage inquiries.
• Process policy changes and ensure smooth interactions.
• Resolve customer concerns with professionalism and care.
• Build trust and connections with members while offering valuable insights.
• Apply underwriting standards and assess risk for compliance.
• Maintain accurate records of insurance transactions.
• Collaborate with management to flag key issues and stay informed.
• Work in a supportive, learning-focused environment.
• Engage in continuous education and professional development.
• Contribute to a service-driven team that values expertise.

Requirements

• A minimum of 2 years’ experience in personal lines insurance.
• An AIC license is required.
• Exceptional communication skills.
• Strong problem-solving abilities.
• Excellent time management and organizational skills.
• Intermediate knowledge of Microsoft Office Suite.
• Experience with Epic and Insurance company portals preferred.
• Bilingualism (English/French) is an asset.
• Ability to handle customer issues positively.
• Willingness to learn and adapt in a dynamic environment.

Benefits

• Industry-leading group benefits with 100% premium coverage.
• Defined benefit pension plan.
• 100% coverage of approved continuing education and licensing fees.
• Flexible work-from-home and hybrid options.
• Opportunities for career advancement.