Bilingual Customer Service Broker (Home & Auto Insurance) - Remote

Overview

The Bilingual Customer Service Representative is responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.

In Short

• Direct or respond to telephone inquiries and written requests.
• Resolve product and service problems and clarify member complaints.
• Attract potential members by providing information regarding products and services.
• Process rewrites and remarket following established new-business guidelines.
• File and document records of insurance transactions.
• Maintain a comprehensive log and diary system for contentious issues.

Requirements

• Ability to communicate in French is required.
• A RIBO license is required.
• Completion or commitment to complete insurance courses: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

Benefits

• Rewarding salary and bonuses.
• Industry-leading group benefits with 100% premium coverage.
• Defined benefit pension plan.
• 100% coverage of approved continuing education and licensing fees.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement.