Bilingual Customer Service Broker (Home & Auto Insurance) - Remote

Overview

The Bilingual Customer Service Representative is responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.

In Short

• Direct or respond to telephone inquiries and written requests.
• Resolve product and service problems.
• Attract potential members by answering questions and providing information.
• Process rewrites and remarket following established guidelines.
• File and document records of insurance transactions.
• Maintain a comprehensive log and diary system.

Requirements

• Ability to communicate in French is required.
• A RIBO license is required.
• Completion of or commitment to complete insurance courses.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

Benefits

• Rewarding salary and bonuses.
• Industry-leading group benefits with 100% premium coverage.
• Defined benefit pension plan.
• 100% coverage of approved continuing education and licensing fees.
• Access to a wealth of learning resources.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement.