Customer Service Broker (Home & Auto Insurance) - Remote

Overview

As a licensed Insurance Broker, you’ll play a critical role in helping members navigate their automobile and property policies with confidence, providing expert guidance and ensuring every interaction is smooth and positive.

In Short

• Engage and assist members with coverage inquiries.
• Resolve challenges with professionalism and care.
• Build trust and connections with members.
• Apply underwriting standards and assess risk.
• Maintain accurate records and document transactions.
• Collaborate with management and stay informed about industry developments.
• Work in a supportive, learning-focused environment.
• Bring enthusiasm and a customer-first mindset.
• Opportunity for advancement within the company.
• Flexible work-from-home and hybrid options available.

Requirements

• A minimum of 2 years’ experience in personal lines insurance.
• An AIC license is required.
• Exceptional communication skills.
• Excellent problem-solving skills.
• Superior time management and organizational skills.
• Intermediate knowledge of Microsoft Office Suite.
• Experience with Epic and Insurance company portals is a plus.
• Bilingualism (French/English) is considered an asset.

Benefits

• Industry-leading group benefits with 100% premium coverage.
• Defined benefit pension plan for retirement.
• 100% coverage of approved continuing education and licensing fees.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement and personal growth.