Benefits Services Representative - Call Centre (6-month Contract) - Remote

Overview

The Benefits Services Representative will handle incoming inquiries in a call centre environment, providing support for group and individual life and health benefits while ensuring high levels of customer satisfaction.

In Short

• Assist members with online registration and navigation for web portal and mobile app.
• Educate members about OTIP’s products and services.
• Provide timely and accurate information in response to inquiries.
• Resolve member complaints regarding coverage, claims, and service.
• Process claim adjustment requests and cheque stop-payments.
• Respond to member email inquiries within specified turnaround times.
• Ensure a high level of customer satisfaction through effective support.
• Draft letters and prepare responses to correspondence.
• Maintain historical records of insurance transactions.
• Keep information confidential to protect operations.

Requirements

• A post-secondary school diploma.
• One year of training in insurance-related courses.
• One year of experience in group health, dental, and travel insurance.
• One year of experience in a call centre environment.
• Strong knowledge of group health, dental, and travel insurance.
• Exceptional communication skills.
• Superior time management and organizational skills.
• Intermediate knowledge of Microsoft Office Suite.
• Ability to communicate in French is an asset.

Benefits

• Rewarding salary and bonuses.
• 100% premium coverage for group benefits starting on the first day.
• Defined benefit pension plan.
• 100% coverage of approved continuing education fees.
• Access to learning resources, including LinkedIn Learning.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement.
• Stay bonus upon successful completion of the contract.