Health Benefits Call Center Representative - Remote

Overview

Join our team at Cobalt Benefits Group and start an exciting new career in employee benefits solutions. As a Health Benefits Call Center Representative, you’ll play an important role in helping us offer customized, self-funded insurance options to our clients and members.

In Short

• Answer phone calls related to healthcare and employee-benefit questions.
• Review and resolve benefit questions in a one call resolution approach.
• Research claims processing issues and educate callers.
• Act as the primary resource for clients including members and providers.
• Demonstrate urgency and professionalism in handling inquiries.

Requirements

• Associate degree or at least 1 year of CSR experience in healthcare or insurance preferred.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Demonstrated telephonic customer service experience.
• Knowledge of medical terminology.
• Third-party administrator or health insurance experience desired.
• Ability to speak Spanish is a plus.

Benefits

• Fantastic medical, dental, and vision insurance.
• Twice annual employer HSA contributions.
• Company provided Basic Life and AD&D.
• Company paid Short-Term and Long-Term Disability.
• Flexible Spending Accounts.
• 401(k) Retirement Plan with employer match.
• 10+ paid holidays.
• Generous paid vacation and sick time.
• Annual Volunteer Paid Day.
• Annual Tuition Reimbursement.
• Annual Health and Wellness Reimbursement.
• Lots of fun company events.