Healthcare Call Center Representative - Remote

Overview

Join our team as a Patient Care Representative in a thriving call center environment, helping improve healthcare experiences for patients by delivering exceptional service and support.

In Short

• Professionally respond to incoming customer calls, emails, or chats.
• Identify customer issues and direct them to appropriate teams.
• Gather patient feedback on technical issues.
• Understand patients’ needs and present solutions.
• Build strong relationships with patients.
• Maintain detailed records of customer interactions.
• High School Diploma or equivalent required.
• 2 years of experience in customer support, ideally in healthcare.
• Strong problem-solving skills.
• Pharmacy Technician certification preferred.

Requirements

• High School Diploma or equivalent.
• Minimum of 2 years of experience in customer support, service, or success roles.
• Proven success in a call center environment.
• Strong problem-solving skills.
• Preferred: Pharmacy Technician certification.

Benefits

• A rewarding role addressing real-world challenges.
• Generous vacation package.
• Comprehensive healthcare benefits.
• Competitive pay: $15.00 - $18.00 per hour.
• Fully remote with growth opportunities.