Remote Otter LogoRemoteOtter

Healthcare Call Center Representative - Remote

Posted 14 weeks ago

Overview

Join our team as a Patient Care Representative in a thriving call center environment, helping improve healthcare experiences for patients by delivering exceptional service and support.

In Short

  • Professionally respond to incoming customer calls, emails, or chats.
  • Identify customer issues and direct them to appropriate teams.
  • Gather patient feedback on technical issues.
  • Understand patients’ needs and present solutions.
  • Build strong relationships with patients.
  • Maintain detailed records of customer interactions.
  • High School Diploma or equivalent required.
  • 2 years of experience in customer support, ideally in healthcare.
  • Strong problem-solving skills.
  • Pharmacy Technician certification preferred.

Requirements

  • High School Diploma or equivalent.
  • Minimum of 2 years of experience in customer support, service, or success roles.
  • Proven success in a call center environment.
  • Strong problem-solving skills.
  • Preferred: Pharmacy Technician certification.

Benefits

  • A rewarding role addressing real-world challenges.
  • Generous vacation package.
  • Comprehensive healthcare benefits.
  • Competitive pay: $15.00 - $18.00 per hour.
  • Fully remote with growth opportunities.

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