Remote Otter LogoRemoteOtter

Healthcare Call Center Representative - Remote

Posted 22 weeks ago
Customer Service
Full Time
USA
$15.00 - $18.00/hour

Overview

Join our team as a Patient Care Representative in a thriving call center environment, helping improve healthcare experiences for patients by delivering exceptional service and support.

In Short

  • Professionally respond to incoming customer calls, emails, or chats.
  • Identify customer issues and direct them to appropriate teams.
  • Gather patient feedback on technical issues.
  • Understand patients’ needs and present solutions.
  • Build strong relationships with patients.
  • Maintain detailed records of customer interactions.
  • High School Diploma or equivalent required.
  • 2 years of experience in customer support, ideally in healthcare.
  • Strong problem-solving skills.
  • Pharmacy Technician certification preferred.

Requirements

  • High School Diploma or equivalent.
  • Minimum of 2 years of experience in customer support, service, or success roles.
  • Proven success in a call center environment.
  • Strong problem-solving skills.
  • Preferred: Pharmacy Technician certification.

Benefits

  • A rewarding role addressing real-world challenges.
  • Generous vacation package.
  • Comprehensive healthcare benefits.
  • Competitive pay: $15.00 - $18.00 per hour.
  • Fully remote with growth opportunities.
Emerge Talent Cloud logo

Emerge Talent Cloud

Emerge Talent Cloud is a pioneering Recruitment Process Outsourcing (RPO) company that is transforming the recruitment landscape with a tech-enabled, people-first approach. Specializing in tailored talent solutions such as RPO, direct hire, and contract services, Emerge offers a subscription-based model that provides cost-effective, flexible, and scalable recruitment solutions. The company prioritizes candidate care and quality, leveraging advanced technology to source top passive candidates while aligning with clients' unique branding to attract the best talent. Emerge Talent Cloud fosters a collaborative and innovative culture, emphasizing personal growth and a remote-friendly work environment, making it a forward-thinking organization committed to excellence in recruitment.

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