Benefits Services Representative - Call Centre (6-month Contract) - Remote

Overview

The Benefits Services Representative is responsible for handling incoming telephone inquiries in a call centre environment, providing benefits information, resolving member concerns, and offering navigational support for web and mobile applications.

In Short

• Handle incoming telephone inquiries regarding group and individual life and health benefits.
• Assist members with online registration and navigation for web and mobile applications.
• Educate members about OTIP’s products and services.
• Resolve member complaints and document outcomes.
• Process claim adjustment requests and cheque stop-payments.
• Respond to member email inquiries within specified turnaround times.
• Ensure high customer satisfaction through effective support.
• Draft letters and prepare responses to routine correspondence.
• Maintain historical records of insurance transactions.
• Perform other duties as assigned.

Requirements

• Post-secondary school diploma.
• One year of training in insurance-related courses.
• One year of experience in group health, dental, and travel insurance.
• One year of experience in a call centre environment.
• Strong knowledge of insurance contracts and benefits.
• Exceptional communication skills.
• Superior time management and organizational skills.
• Intermediate knowledge of Microsoft Office Suite.
• Ability to communicate in French is an asset.

Benefits

• Rewarding salary and bonuses.
• Industry-leading group benefits starting on the first day.
• Defined benefit pension plan.
• 100% coverage of approved continuing education and licensing fees.
• Access to learning resources for professional development.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement.