Client Services Call Center Representative II - Remote

Overview

Experian Automotive is searching for a call center representative who will be an important contributor to the Client Services team, providing support to Automotive customers and addressing client requests.

In Short

• Manage inbound and outbound client phone calls and email inquiries.
• Resolve technical problems and product questions.
• Document solutions to internal and external clients quickly.
• Experience interpreting and responding to customer requests.
• Work within a diverse team and communicate effectively.
• Handle support requests from various channels simultaneously.
• Stay up to date on products and the industry.
• Identify upselling and cross-selling opportunities.
• Gather client feedback on products and services.

Requirements

• High School Diploma.
• 2+ years of call center customer support experience.
• Salesforce.com proficiency.
• PC, Microsoft Office, and internet knowledge.
• Advanced problem solving and analytical skills.
• Advanced English language skills, both verbal and written.
• Experience establishing procedures for client satisfaction.
• Experience documenting customer issues in detail.
• Team and teamwork focus.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home.
• Paid time off.
• Annual Performance Bonus.
• Education Reimbursement.
• Family Bonding and Bereavement Leave.
• Referral Program.