PBM Client Experience Manager - Remote

Overview

As a PBM Client Experience Manager at CVS Health, you will play a vital role in ensuring the satisfaction and retention of PBM clients through effective service operations and support.

In Short

• Manage client support and service operations for PBM clients.
• Handle inbound phone calls and documentation requests.
• Facilitate ID card changes and reporting.
• Participate in external-facing meetings.
• Resolve claims issues and manage eligibility adds/terminations.
• Provide member support and facilitate overrides.
• Ensure compliance with service warranties.
• Travel up to 10% as required.
• Collaborate with colleagues to foster a supportive work environment.
• Contribute to the overall mission of transforming health care.

Requirements

• 5+ years of pharmacy-related work experience.
• Basic awareness of problem solving and decision-making skills.
• Willingness to travel up to 10%.
• Preferred: Pharmacy Technician Certification (CPhT).
• Bachelor's degree preferred.
• High School Diploma/GED required.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with matching contributions.
• No-cost wellness programs and counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Employee stock purchase plan.