Lead Director of Service Operations - Remote

Overview

The Lead Director is responsible for leading and optimizing functions within the New Plan Build and future operation areas, managing internal resources and outsourced support while enhancing client satisfaction and operational efficiency.

In Short

• Lead and optimize service operations management.
• Develop and implement a roadmap for operational improvements.
• Collaborate with various departments for quality assurance.
• Manage budget and resource allocation effectively.
• Implement technology solutions to enhance service capabilities.
• Ensure compliance with regulatory standards.
• Establish a quality management system.
• Provide leadership and training to department teams.
• Analyze data to communicate performance metrics.
• Drive a customer-centric culture across the organization.

Requirements

• 5+ years of experience in high volume transaction processing.
• 5+ years of management and leadership experience.
• Strong planning and execution skills.
• Experience in financial management and project delivery.
• Bachelor's degree in a related field or equivalent experience.

Benefits

• Affordable medical plan options.
• 401(k) plan with company contributions.
• Employee stock purchase plan.
• Wellness programs and confidential counseling.
• Paid time off and flexible work schedules.