Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) is responsible for providing high-quality technical support to customers, managing the customer relationship post-sale, and ensuring the successful implementation and ongoing usage of the company’s products.

In Short

• Serve as the primary point of contact for assigned customers.
• Provide expert technical guidance and support.
• Monitor and report on the status of customer accounts.
• Act as a customer advocate within the company.
• Oversee the delivery of technical projects for customers.
• Stay current with industry trends and best practices.
• Demonstrated experience in a customer-facing role.
• Proven ability to manage multiple projects and tasks simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Requirements

• 5+ years experience in enterprise level client-facing work.
• Strong technical background in software, cloud services, or IT infrastructure.
• Ability to understand complex technical issues.
• Experience with project management tools and methodologies.
• Ability to handle difficult situations effectively.

Benefits

• Comprehensive health coverage including medical, dental, and vision.
• Flexible PTO.