Technical Support Engineer - SuiteBuilder - Remote

Overview

The Technical Support Engineer will assist customers with product-related inquiries, troubleshoot issues, and provide creative solutions in a dynamic environment.

In Short

• Assist customers with product-related inquiries.
• Troubleshoot customer concerns and apply resolutions.
• Contribute ideas to improve customer service and productivity.
• Offer solutions to non-standard issues.
• Solve unstructured problems using conceptual thinking.
• Document key scenarios for future reference.
• Ensure proper escalation of issues when necessary.
• Maintain accurate information flow between teams and customers.

Requirements

• Advanced English communication skills.
• Proficiency in HTML; CSS, XML, and FreeMarker are a plus.
• Strong analytical skills with attention to detail.
• Understanding of customer business processes.
• Quick learner with adaptability in a dynamic environment.
• Ability to prioritize tasks effectively.
• Creative problem-solving skills.

Benefits

• Extensive training and support for new hires.
• Opportunity to support a great product.
• Competitive salary.
• Friendly and open atmosphere.
• Work from home option within the Czech Republic.
• Recognition of achievements.
• Company benefits.