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Technical Support Engineer - SuiteBuilder - Remote

Posted 1 week ago
Customer Service
Full Time
Czech Republic

Overview

The Technical Support Engineer will assist customers with product-related inquiries, troubleshoot issues, and provide creative solutions in a dynamic environment.

In Short

  • Assist customers with product-related inquiries.
  • Troubleshoot customer concerns and apply resolutions.
  • Contribute ideas to improve customer service and productivity.
  • Offer solutions to non-standard issues.
  • Solve unstructured problems using conceptual thinking.
  • Document key scenarios for future reference.
  • Ensure proper escalation of issues when necessary.
  • Maintain accurate information flow between teams and customers.

Requirements

  • Advanced English communication skills.
  • Proficiency in HTML; CSS, XML, and FreeMarker are a plus.
  • Strong analytical skills with attention to detail.
  • Understanding of customer business processes.
  • Quick learner with adaptability in a dynamic environment.
  • Ability to prioritize tasks effectively.
  • Creative problem-solving skills.

Benefits

  • Extensive training and support for new hires.
  • Opportunity to support a great product.
  • Competitive salary.
  • Friendly and open atmosphere.
  • Work from home option within the Czech Republic.
  • Recognition of achievements.
  • Company benefits.
Oracle logo

Oracle

Oracle is a leading technology company dedicated to transforming the ordering experience for restaurant owners and their customers. With a focus on innovation and growth, Oracle fosters a dynamic work environment where creative and proactive thinkers can thrive. The company values collaboration and encourages team members to contribute their ideas to shape the future of its fast-growing products, including various web platforms that promote the GloriaFood brand. Oracle seeks individuals with a strong background in web development technologies, emphasizing the importance of user-friendly and visually appealing websites.

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