Technical Account Manager - Remote

Overview

Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 6,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions.

In Short

• Join the Global Customer Success team as a Technical Account Manager.
• Provide technical problem-solving to enhance customer value.
• Engage with users to identify and resolve pain points.
• Collaborate with Customer Success Managers to improve satisfaction.
• Develop trust-based relationships with customers.
• Support configuration and onboarding of strategic customers.
• Advocate for customer priorities internally.
• Monitor support requests and aggregate common issues.
• Provide inputs for strategic business reviews.
• Drive exceptional customer experience and value.

Requirements

• 2+ years experience in a client-facing technical role.
• Growth mindset and willingness to learn.
• Technical background, ideally in Electronic Engineering.
• Exceptional interpersonal and communication skills.
• Strong analytical and technical skills.
• Self-motivated and proactive team player.
• Positive work ethic and ambitious attitude.
• Great time-management skills.
• Willingness to relocate to the San Sebastián area.

Benefits

• Inclusive and accessible interview experience.
• Equal opportunity employer.