Recovery Care Coordinator - Remote

Overview

Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone, and we’re looking to bring more people onto our team to help us achieve it.

In Short

• Looking for a Recovery Care Coordinator.
• Must be a Certified Recovery Specialist or meet the criteria to obtain certification.
• Support patients in care coordination through a telehealth platform.
• Work directly with patients on non-clinical needs.
• Engage with multi-disciplinary teams for a seamless patient experience.
• Practice active listening and empathy in patient interactions.
• Document interactions professionally across various channels.
• Remote work available anywhere in the United States.
• Competitive benefits including health insurance and PTO.
• Training covered to become a Certified Recovery Specialist.

Requirements

• Must live or work in Pennsylvania.
• 18 months of continuous personal recovery experience.
• High school diploma or GED required.
• Experience in customer support or patient experience.
• Ability to de-escalate emotional conversations.
• Strong organizational skills and attention to detail.
• Tech-savvy and comfortable with various computer platforms.
• Ability to work autonomously and in a team.
• High integrity and accountability.
• Must meet CRS certification criteria.

Benefits

• Remote work flexibility.
• Comprehensive medical, vision, and health insurance.
• 20 days of PTO annually.
• 10 company holidays.
• 401k contribution platform.
• Additional benefits such as life insurance and financial wellness.