Junior 2nd Line Support Engineer - Remote

Overview

Openprovider is seeking a self-organised, passionate Junior 2nd Line Support Engineer, who is eager to learn and grow technical expertise in a fully remote environment.

In Short

• Work in rotational shifts to provide 24/7 support to customers
• Handle technical issues that are escalated from the 1st line support
• Automate solutions to reduce manual work
• Document solutions and workarounds in Confluence/Knowledge Base
• Educate 1st line support on solvable issues
• Improve support workflows and processes
• Communicate effectively between 1st and 2nd line support
• Monitor and process failed tasks
• Manage expectations of the 1st line support
• Translate technical information between teams

Requirements

• Recent graduate or entry-level candidate
• Strong communication skills
• Ability to work in a team
• Willingness to learn and grow
• Technical aptitude for troubleshooting
• Experience with SQL and automation tools is a plus
• Familiarity with documentation tools like Confluence
• Ability to work in a flexible schedule
• Interest in IT and customer support
• Problem-solving mindset

Benefits

• Fully remote work environment
• Flexible schedule
• Supportive team culture
• Opportunities for professional growth
• Work-life balance
• Access to training and development resources
• Inclusive and diverse workplace
• Performance and result-oriented environment
• Mission-driven team
• Contribute to transforming the domain industry