Enterprise Success Manager - Remote

Overview

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.

In Short

• Drive Ontic Platform adoption, focusing on helping clients achieve their business objectives.
• Own client communication to ensure a streamlined client experience.
• Identify growth potential for clients related to additional Ontic Platform functionality or service opportunities.
• Forecast client renewals, ensuring retention.
• Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is represented.
• Work collaboratively to address client challenges with urgency.
• Seek opportunities to help the Client Success team scale efficiently with tools like Salesforce, Pendo, Domo, JIRA.

Requirements

• 4+ years of experience in Customer Success, Client Success, or Client Services with a SaaS company at an enterprise level.
• Extremely organized and able to multitask with competing priorities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent oral and written communication skills, including experience in cross-functional teams and presenting to business executives.
• Familiarity with tools like Salesforce, Pendo, Domo, JIRA.
• Corporate Security or Executive Protection acumen is a plus.

Benefits

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations