Enterprise Success Manager - Remote

Overview

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

In Short

• Drive Ontic Platform adoption, focusing on helping clients achieve their business objectives.
• Own client communication to ensure a streamlined client experience.
• Identify growth potential for clients related to additional Ontic Platform functionality or service opportunities.
• Forecast client renewals, ensuring retention.
• Orchestrate internal teams to ensure the voice of the client is represented.
• Work collaboratively to address client challenges with a sense of urgency.
• Help the Client Success team scale efficiently with tools like SFDC, Pendo, DOMO, JIRA.

Requirements

• 4+ years of experience in Client Success, Client Services, or Customer Success with a SaaS company at an enterprise level.
• Extremely organized and able to multitask.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent oral and written communication skills.
• Familiarity with tools like SFDC, Pendo, Domo, JIRA.
• Corporate Security or Executive Protection acumen is a plus.

Benefits

• Competitive Salary.
• Medical, Vision & Dental Benefits.
• 401k.
• Stock Options.
• HSA Contribution.
• Learning Stipend.
• Flexible PTO Policy.
• Quarterly company ME (mental escape) days.
• Generous Parental Leave policy.
• Home Office Stipend.
• Mobile Phone Reimbursement.
• Home Internet Reimbursement for Remote Employees.
• Anniversary & Milestone Celebrations.