Client Success Manager – Enterprise - Remote

Overview

As a Client Success Manager (CSM) – Enterprise, you are responsible for driving client satisfaction, retention, and product adoption for an assigned portfolio of our Brands clients. CSMs act as trusted advisors to clients, ensuring they realize the full value of the company's product or service. The CSM will engage with client's post-sale, guiding them through onboarding, supporting them through adoption, and ensuring ongoing success with the product. The CSM will also identify opportunities to expand client relationships and provide insights for client-driven product improvements.

In Short

• Lead the onboarding process for new clients.
• Guide clients through initial product setup and training.
• Promote product adoption through best practices and resources.
• Build and maintain strong client relationships.
• Serve as a liaison between clients and internal teams.
• Monitor client health metrics and implement retention strategies.
• Identify opportunities for upselling and cross-selling.
• Provide regular updates to senior leadership on client health.
• Deliver client training sessions and create self-service resources.
• Collaborate with teams to ensure a seamless client experience.

Requirements

• 2+ years of experience in client success or account management.
• Proven experience with SaaS products.
• Strong communication and interpersonal skills.
• Problem-solving skills and critical thinking.
• Client-focused mindset with a passion for helping clients succeed.
• Project management skills to handle multiple accounts.
• Data-driven with the ability to analyze client data.
• Experience with Salesforce and tech-savvy.
• Sales skills for upselling and cross-selling.

Benefits

• Medical, dental, and vision benefits starting on Day 1.
• A 6% 401(k) match.
• Competitive time off package with 20 days of PTO.
• 12 weeks primary caregiver leave.
• Pet insurance and legal assistance plans.
• Access to wellness resources and career development opportunities.
• Culture and team-building activities.
• Tuition assistance.
• Charitable contribution match up to $250 per year.