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Enterprise Client Success Manager - Remote

Posted Yesterday
Sales / Business
Full Time
Worldwide
$120,000 - $140,000/year

Overview

As the first Enterprise Client Success Manager, you will manage relationships with a small portfolio of tier-one clients, driving adoption, renewals, and expansion.

In Short

  • Design and launch the Enterprise Success Program for large clients.
  • Drive client adoption and renewals while navigating complex stakeholder matrices.
  • Define SLAs and support models for asset managers.
  • Coordinate cross-functional teams to deliver tailored solutions.
  • Create frameworks for executive business reviews and automate account health insights.
  • Identify expansion opportunities and partner with Sales for revenue retention.
  • Channel feedback into the product roadmap for large-scale rollouts.
  • Pilot beta features and produce marketing case studies.

Requirements

  • 5+ years in Enterprise Customer Success or Strategic Account Management.
  • Comfortable driving negotiations with high-level executives.
  • Experience building enterprise success programs.
  • Strong project management skills.
  • Understanding of private-market fund operations is a plus.

Benefits

  • Competitive salary of $120,000 - $140,000 per year.
  • Stock options.
  • Health, dental, and vision insurance.
  • Annual health & wellness stipend.
  • 401k contribution program with matching.
  • Life insurance.
  • PTO & unlimited sick leave.
  • Parental leave.
Passthrough logo

Passthrough

Passthrough is a modern financial technology company that aims to simplify the investment process in private equity and venture capital. Founded in 2020, the company has revolutionized investor onboarding, fund closing, and compliance by creating streamlined workflows that enhance user experience. With a focus on efficiency, Passthrough has processed tens of billions of dollars and assisted over 50,000 investors in completing necessary documentation in as little as two minutes. The company is dedicated to transforming outdated manual processes into a scalable, user-friendly platform, making investing as accessible as purchasing stocks online.

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