Enterprise Client Success Manager - Remote

Overview

As an Enterprise Client Success Manager, you will be responsible for managing a portfolio of our largest and most strategic property management clients. You’ll serve as a trusted advisor, driving adoption, value realization, and long-term partnership at the enterprise level.

In Short

• Build and nurture executive-level relationships with enterprise accounts.
• Develop and execute tailored account strategies.
• Drive enterprise-wide adoption of the Resident Experience Platform.
• Achieve and maintain renewal rates above 95%.
• Monitor account health and provide actionable insights.
• Act as the voice of the enterprise customer internally.
• Collaborate with Product, Marketing, and Support teams.
• Gather and synthesize feedback from enterprise clients.
• Support company growth by identifying upsell opportunities.
• Ensure clients realize maximum value from the platform.

Requirements

• 3+ years experience managing enterprise accounts in SaaS or related industries.
• Demonstrated success in driving adoption and retention.
• Consultative, data-driven approach to client management.
• Strong business acumen and executive communication skills.
• Self-starter with a passion for innovation.
• Confidence in operating PM software a plus.
• Experience with Salesforce or other CRM solutions.
• Client-obsessed mentality.
• Ability to manage multiple priorities in a fast-paced environment.
• Deep understanding of performance metrics and data analysis.

Benefits

• Health First: Medical, Dental, Vision, & Life Insurance.
• Remote Flexibility: Work from anywhere in the US.
• Unlimited PTO: Open vacation and sick days.
• Award-Winning Product: Trusted by industry leaders.
• Diverse, Inclusive Culture: We value every voice and background.
• Growth Opportunities: Join a fast-growing company.