Bilingual Patient Support Specialist (12 Month Contract) - Remote

Overview

The Bilingual Patient Support Specialist (PSS) supports patients enrolled in drug reimbursement programs by handling inquiries and providing administrative support to ensure accurate information is delivered.

In Short

• Work within the Patient Support Program (PSP).
• Handle incoming and outbound calls regarding drug coverage.
• Collaborate with internal and external stakeholders.
• Provide administrative support for drug reimbursement programs.
• Conduct patient financial assessments.
• Coordinate with pharmacies for patient treatment access.
• Monitor patient files for timely renewals.
• Participate in departmental improvement activities.
• Maintain service levels in case management.
• Perform data-entry and general administrative functions.

Requirements

• Bilingual in English and French required.
• High school diploma.
• Experience in healthcare, pharmaceutical, or insurance industries preferred.
• Strong customer service and communication skills.
• Proficient in Microsoft Office applications.
• Organized with attention to detail.
• Flexibility to work varying hours.

Benefits

• Competitive compensation package.
• Annual bonus or long-term incentive opportunities.
• Diverse and inclusive work environment.