Bilingual Patient Support Specialist - Remote

Overview

Cloud DX is growing, and we’re looking for a Bilingual Patient Support Specialist to join our team!

In Short

• This part-time role offers flexibility, making it ideal for someone who can adapt to varying schedules.
• You’ll provide frontline support for patients using our remote monitoring solutions.
• Assist with inquiries and ensure patients can successfully complete their daily monitoring tasks.
• Identify and escalate technical issues as needed.
• Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients.
• Respond to customer inquiries via phone, live chat, and email.
• Ensure records and correspondence are recorded correctly in the CRM.
• Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues.
• Monitor and assign internal support tickets.
• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.

Requirements

• Bilingual (English & Another Language), preferably French-English or Spanish-English.
• Team player with strong communication skills.
• Detail-oriented and flexible with scheduling.
• Great at multitasking and handling a high volume of requests.
• A natural problem solver who takes initiative.
• Passionate about helping others and listening attentively.

Benefits

• Flexible part-time hours.
• Opportunity to work in a growing digital health company.
• Engagement in meaningful work that improves healthcare.