Bilingual Patient Support Specialist (Remote)

Overview

The Bilingual Patient Support Specialist acts as a central liaison for the patient support program, providing assistance and information to healthcare practitioners and patients while ensuring quality standards are met.

In Short

• Provide support to patients and healthcare professionals through various communication channels.
• Manage incoming and outgoing calls related to patient support programs.
• Assist patients in navigating drug insurance processes.
• Deliver counseling and compliance support to patients.
• Handle clinical referrals and report adverse events as required.
• Participate in continuous quality improvement initiatives.
• Work flexibly across multiple teams as needed.
• Maintain professional conduct and contribute to team development.
• Support administrative tasks related to patient services.
• Represent the company in external activities when necessary.

Requirements

• Bilingual in French and English; Spanish is a plus.
• Minimum one year of relevant experience in healthcare or customer service.
• Strong communication and organizational skills.
• Ability to work flexible hours, including rotating shifts.
• Proficient in basic computer software (Excel, Word, Outlook).
• Knowledge of health insurance and pharmacy transactions is an asset.
• Ability to multitask and manage a high volume of requests.
• University degree or diploma considered an asset.
• Willingness to participate in ongoing training and development.
• Ability to work collaboratively in a team environment.

Benefits

• Opportunity to work from home.
• Engagement in a dynamic team environment.
• Continuous learning and professional development.
• Contribution to improving patient outcomes.
• Supportive workplace culture.