Remote Bilingual Customer Support Specialist (Part-Time)

Overview

We are looking for a bilingual Customer Care Specialist to work remotely to ensure that each customer receives top-quality attention and solutions.

In Short

• Work remotely as a part-time Customer Care Specialist.
• Resolve complex inquiries and address customer concerns quickly and effectively.
• Act as a customer advocate within the company.
• Coordinate with different areas (like benefits or technical support) to find answers.
• Follow up on cases until complete resolution.
• Utilize empathy and attention to detail to calm difficult situations.
• Convert each interaction into a positive experience.
• Receive specialized training and support from a caring team.
• Help people from the comfort of your home.
• Connect with diverse customers in their preferred language.

Requirements

• Bilingual in Spanish and English.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work part-time hours.
• Empathetic and detail-oriented.

Benefits

• Flexible work hours.
• Work from home.
• Specialized training provided.
• Supportive team environment.
• Opportunity to make a difference in customer loyalty.