Senior Bilingual Client Support Specialist - Remote

Overview

The Senior Bilingual Client Support Specialist at TRADER Corporation provides frontline customer support while mentoring junior team members and resolving escalated issues in a dynamic automotive software environment.

In Short

• Provide frontline customer support via telephone and email.
• Triage and troubleshoot issues escalated by Level 1 Client Support Specialists.
• Coach and mentor junior team members.
• Manage portal and security administration tasks.
• Collaborate with internal business and technical teams.
• Ensure service level agreements are met.
• Facilitate onboarding and training for new team members.
• Interact with stakeholders to resolve concerns and process requests.
• Maintain accurate process and product knowledge documentation.
• Support Dealertrack Network and Lender-user account administration.

Requirements

• 2+ years of customer service experience.
• College or BA in a relevant field or equivalent experience.
• Exceptional oral and written communication skills.
• Finance and/or automotive experience is an asset.
• Ability to prioritize and multitask effectively.
• Strong problem-solving and analytical thinking skills.
• Excellent organizational and decision-making skills.
• Technical experience with web-based or client-based applications.
• Proficiency in MS Word, Excel, and Outlook.
• Bilingual in English and French required.

Benefits

• Opportunity to work in a leading technology company.
• Dynamic work environment with a focus on innovation.
• Professional development and training opportunities.
• Supportive team culture.
• Competitive salary and benefits package.