Customer Success Manager - Remote

Overview

ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth through its leading intelligent engagement platform.

In Short

• Act as a trusted advisor to customers to drive product adoption.
• Conduct frequent reviews to assess customer satisfaction and risks.
• Maintain healthy customer engagement levels.
• Serve as the point-of-contact for successful client engagements.
• Meet project timelines and exceed client expectations.
• Partner with onboarding teams to ensure new customers achieve key milestones.
• Assist with contract renewals and identify risks.
• Collaborate with cross-functional teams to improve processes.
• Document all communication accurately and timely.
• Provide ongoing guidance and access to support tools.

Requirements

• At least 2 years of experience in Customer Success Management.
• Bachelor's degree or equivalent education and experience.
• Ability to work effectively with all organizational levels.
• Professional experience with Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce.
• Excellent organizational, planning, and communication skills.
• Integrity, creativity, and high standards.
• Proven ability to build relationships with customers at the executive level.

Benefits

• Health benefits including medical, dental, and vision plans.
• Unlimited PTO policy and wellness days.
• 11 paid company holidays + 1 Floating Holiday + 2 Floating Wellness days.
• Employee Stock Purchase Plan.
• 401K Plan with employer match.
• Reimbursements for home office expenses and cell phone use.
• Fitness and wellness perks including discounted memberships.