Implementation Specialist - Menu - Remote

Overview

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

In Short

• Semi-independently leads the execution of a portfolio of standard implementation menu work to ensure successful outcomes.
• Regularly reviews implementation progress to ensure all menu building deliverables are on track for timely completion.
• Adheres to standard project plans and checklists based on contract scope and schedules.
• Actively participates in resolving key implementation issues presented by customers.
• At times, provides recommendations on initiatives to improve implementation velocity in collaboration with leadership and peers.
• Leads customers through the implementation process in all phases including system setup, configuration, and training for the core menu product.
• Understands customer’s goals through active communication and listening.
• Works within the context of internal workflows to efficiently implement menu solutions.
• Provides regular updates on implementation projects progress and status.
• May be required to conduct work associated with Professional or Managed Services agreements.

Requirements

• 2+ years experience managing customer relationships or relevant project or account management work.
• Experience creating an excellent customer experience and demonstrated ability advocating for customers.
• Strong project management skills, including capability to manage towards critical deadlines by leveraging internal stakeholders.
• Demonstrated ability to train customers on best practices to support strong program performance.
• Demonstrated ability to solve problems using available resources, and thoughtfully explain problems and resolutions.
• Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk.
• Legally able to work in the United States.

Benefits

• Work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.