Technical Account Manager / Account CTO - Remote

Overview

We are seeking a client-focused and technically astute Technical Account Manager (TAM) / Account CTO to serve as the strategic technology partner for a major healthcare client undergoing a transition to centralized IT Service Management.

In Short

• Serve as the primary technical liaison for executive stakeholders across 70 hospital sites.
• Align IT services and initiatives with client strategy, healthcare operations, and compliance needs.
• Identify opportunities for innovation, cost savings, and service optimization within the IT environment.
• Represent the client internally and champion service excellence, SLA performance, and continual improvement.
• Participate in monthly/quarterly business reviews and roadmap planning sessions.
• Guide architectural discussions on cloud adoption, security, identity, collaboration, and infrastructure.
• Support HIPAA and other healthcare regulatory requirements in system design and operations.
• Ensure adherence to industry best practices in ITSM, cybersecurity, and operational resilience.

Requirements

• 7+ years of experience in enterprise IT roles, with at least 3 years in client-facing or leadership capacity.
• Deep technical knowledge across Microsoft technologies (Azure, O365, Active Directory), Windows infrastructure, and cloud integration.
• Experience in ITSM environments with a strong understanding of service operations and delivery metrics.
• Strong communication and interpersonal skills with the ability to influence C-level stakeholders.
• Experience supporting healthcare IT environments or other regulated industries.

Benefits

• Remote-friendly work environment.
• Travel to client sites may be required on a scheduled basis (approx. 10–20%).