Customer Experience Analyst - Remote

Overview

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across industries such as Telecommunications, Financial Services, Healthcare, Retail, and Software, helping them understand their customers, generate actionable insights, and improve business performance.

In Short

• Lead global CX initiatives alongside cross-functional teams.
• Gather requirements from business stakeholders.
• Query and analyze data from multiple internal systems.
• Develop executive-ready reports and dashboards.
• Build and maintain repeatable data workflows.
• Design and refine customer surveys.
• Communicate insights and recommendations clearly.
• Contribute to the evolution of CX processes.

Requirements

• 3–5 years of experience in customer experience or related fields.
• Bachelor’s degree in Business, Statistics, or related field.
• Excellent problem-solving skills.
• Proficiency in Excel and programming/query languages.
• Experience with data visualization tools.
• Familiarity with CX platforms is an advantage.
• Experience in crafting surveys and conducting analyses.
• Excellent attention to detail and communication skills.
• Strong project management and organizational skills.
• Comfortable working independently in a remote environment.

Benefits

• Opportunity to collaborate across multiple teams.
• Influence customer experience strategy.
• Build scalable analytics processes.
• Work with leading clients in various industries.
• Remote work flexibility.