Senior Customer Success Manager - Northeast - Remote

Overview

Obsidian Security is focused on securing SaaS applications with a complete security platform aimed at reducing risk and preventing breaches.

In Short

• Develop and maintain relationships with key customers.
• Identify opportunities to optimize customer success and satisfaction.
• Collaborate with internal teams to advocate for customer needs.
• Lead initiatives to expand product adoption and upsell opportunities.
• Drive customer retention through effective renewal strategies.
• Provide timely resolution to customer inquiries and issues.
• Deliver regular business reviews to customers.
• Stay informed about industry trends and best practices.

Requirements

• 5+ years of experience in a customer-facing role in cybersecurity.
• Strong interpersonal skills to build rapport with customers.
• Proven track record of driving customer success and retention.
• Excellent verbal and written communication skills.
• Analytical mindset to leverage data for decision-making.
• Self-motivated and proactive with a passion for customer experiences.
• Ability to thrive in a fast-paced, collaborative environment.
• Experience with CRM systems like Salesforce.

Benefits

• Competitive compensation with equity and 401k.
• Comprehensive healthcare with dental and vision coverage.
• Flexible paid time off and paid holidays.
• 12 weeks of new parent or family leave.
• Personal and professional development resources.