Director of Technical Account Management - Remote

Overview

The Director of Technical Account Management (TAM) at Obsidian Security will lead and develop a high-performing team focused on serving the company's largest customers, ensuring customer value and satisfaction through strategic account management and operational excellence.

In Short

• Lead and develop the Technical Account Management function.
• Define operating models for large enterprise accounts.
• Hire and mentor a team of Senior/Principal TAMs.
• Establish customer outcomes tracking and delivery mechanisms.
• Partner with Sales and Marketing for joint account planning.
• Own strategic accounts and drive adoption and renewal plans.
• Conduct quarterly business reviews and success plans.
• Manage escalations and security incidents effectively.
• Demonstrate technical fluency with the platform.
• Build processes and tooling for scale in customer service.

Requirements

• 10+ years in customer-facing post-sales/services roles.
• 5+ years of experience leading TAM/CS teams.
• Strong strategic account management skills.
• Familiarity with cybersecurity and IT frameworks.
• Excellent communication and executive presence.
• Data-driven mindset with metrics analysis capabilities.

Benefits

• Competitive compensation with equity and 401k.
• Comprehensive healthcare with dental and vision coverage.
• Flexible paid time off and paid holidays.
• 12 weeks of new parent or family leave.
• Resources for personal and professional development.