Director, Technical Account Management - Remote

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

In Short

• Lead and scale a high-performing team of Technical Account Managers (TAMs).
• Guide customers through advanced implementation patterns and integrations.
• Coach and mentor Managers and ICs, fostering a culture of creativity and ownership.
• Deeply understand Airtable’s platform capabilities.
• Partner with Sales and Customer Success to identify high-value accounts.
• Engage directly with customers during critical projects or escalations.
• Drive program development by iterating on support offerings.
• Influence product development through customer advocacy.
• Leverage data and KPIs to inform decisions and measure success.
• Balance customer needs with Airtable’s scalability goals.

Requirements

• 7+ years in technical support, customer success, or solution architecture roles.
• Experience in platform or integration-heavy SaaS companies.
• Solution-architect mindset with the ability to understand technical requirements.
• Experience partnering with Product, Engineering, and Sales teams.
• Strategic leader known for aligning technical teams around business outcomes.
• Passionate about building high-performing teams.
• Calm and confident under pressure, especially in high-stakes escalations.
• Exceptional written and verbal communication skills.
• Analytical and comfortable making data-informed decisions.

Benefits

• Opportunity to receive benefits and restricted stock units.
• Incentive compensation may be included.
• Comprehensive benefit offerings.