Director of Technical Account Management - Remote

Overview

The Director of Technical Account Management is a senior customer success leader with previous experience working with a highly technical product suite. With a high degree of autonomy and minimal supervision, this role is responsible for driving Onboarding, Adoption and Expansion globally by directly engaging with customers, partners, and internal teams to deliver customer outcomes and value realization based on Aerospike’s real-time data platform.

This is a highly impactful post-sales client-facing role that demands fluency in strategic leadership, account engagement, customer advocacy, and cross-functional collaboration. The Director is expected to guide program strategy and is crucial for ensuring customer success, driving revenue growth, and maintaining strong, long-term client relationships. The Director serves as a key program advisor during both pre-sales and post-sales phases, setting the vision and strategy for the TAM department, aligning it with overall business goals and customer needs.

In Short

• Lead the global Technical Account Management function.
• Drive customer onboarding, adoption, and success.
• Act as a trusted technical advisor to executive stakeholders.
• Collaborate with Sales and Product Management.
• Establish customer success metrics and benchmarks.
• Foster a culture of customer obsession and proactive problem-solving.
• Manage critical incident and customer health monitoring.
• Translate customer feedback into actionable insights.
• Build and manage global teams focused on operational excellence.
• Travel 20%–50% for customer engagements.

Requirements

• Bachelor’s Degree in Engineering, Computer Science, or equivalent.
• 10+ years in Customer Success or related field, 5 years in leadership.
• Excellent leadership and communication skills.
• Experience in managing global teams.
• Strong operational acumen with metrics ownership.
• Ability to influence cross-functional teams.
• Excellent documentation and presentation skills.
• Ability to travel 20%–50%.

Benefits

• Competitive salary range of $240,000 - $270,000/year.
• Opportunity to shape the future of data management.
• Dynamic and innovative work environment.
• Equal Opportunity Employer commitment.