Technical Account Manager, EMEA - Remote

Overview

Aerospike is looking for a technically adept Technical Account Manager (TAM) to help customers maximize the value of our real-time data platform. The TAM will be the trusted advisor for our customers, ensuring they achieve their business objectives while leveraging Aerospike’s technology effectively.

In Short

• Act as the primary technical point of contact for strategic customers.
• Provide expert guidance on best practices for deploying Aerospike solutions.
• Troubleshoot and resolve complex technical issues.
• Conduct regular technical reviews and identify areas for optimization.
• Deliver technical training to customer teams.
• Advocate for customer needs to product management.
• Assist customers in planning upgrades and scaling initiatives.
• Monitor key performance metrics.
• Develop strong relationships with customer stakeholders.
• Contribute to documentation and knowledge base articles.

Requirements

• Excellent problem-solving skills in distributed systems.
• Strong Linux experience.
• Hands-on experience with Aerospike or similar databases.
• Cloud expertise: AWS, Microsoft Azure, Google Cloud.
• Experience with Docker and Kubernetes.
• Strong customer-facing skills.
• Self-starter with the ability to prioritize tasks.
• Ability to work under pressure and manage multiple accounts.
• Experience providing technical training.

Benefits

• Opportunity to work with leading global companies.
• Innovative work environment.
• Focus on customer success.
• Career growth opportunities.
• Collaborative team culture.