Senior Customer Success Manager - Northeast - Remote

Overview

At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.

In Short

• Analyze customer requirements and promote the highest value application of ExtraHop.
• Secure contract renewals and identify growth opportunities.
• Engage ExtraHop end-users to provide targeted assistance.
• Lead initial onboarding for new customers.
• Assess and document customer health and maturity levels.
• Execute direct customer engagement workflows.
• Contribute to ExtraHop’s Voice of Customer activities.
• Develop and maintain Customer Success Plans.
• Recognize opportunities for expansion and engage the Sales team.
• Host recurring customer meetings and Business Reviews.

Requirements

• Four-year college degree in a technical field.
• Effective communication skills, both verbal and written.
• Attention to detail.
• Experience in fast-paced environments.
• Basic knowledge of networking principles.
• Experience with project management is a plus.
• Data interpretation experience using the ExtraHop platform is a plus.
• Experience in Enterprise IT application or networking support is a plus.
• Proficient user of Salesforce.com CRM or similar.
• Intermediate-level skills with Microsoft Excel.

Benefits

• Health, Dental, and Vision Benefits.
• Flexible PTO and Sick Time.
• Annual Discretionary Bonus Plan eligibility.
• Educational Reimbursement.
• 401k with Employer Match.
• Pet Insurance.
• Parental Leave.
• Hybrid and Remote Work Model.