Global Support Engineer I - Remote

Overview

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats with unmatched network visibility, context, and control.

In Short

• Join a remote-first Global Support Engineering team.
• Support customers in resolving technical issues with network security products.
• Engage in troubleshooting and provide hardware and firmware deployment support.
• Utilize a ticketing system for issue tracking and communication.
• Work collaboratively with experienced engineers to solve complex problems.
• Participate in Knowledge Centered Services (KCS).
• Assist customers with configuration of network infrastructure.
• Communicate professionally with customers via various channels.
• Attend limited in-office meetings and training sessions.
• This role offers growth opportunities in support engineering.

Requirements

• Two years of B2B Technical Support experience.
• In-depth knowledge of the OSI Model.
• Understanding of network infrastructure routing and switching.
• Excellent customer service and documentation skills.
• Ability to work in fast-paced environments.
• Reliable attendance.

Benefits

• Health, Dental, and Vision Benefits.
• Flexible PTO and Sick Time.
• Annual Discretionary Bonus Plan eligibility.
• Educational Reimbursement.
• 401k with Employer Match.
• Hybrid and Remote Work Model.
• Parental Leave.
• Pet Insurance.
• Paid Volunteer Time.
• Wellbeing programs for employees and families.