Support Engineer I - Remote

Overview

As a Support Engineer I at Panopto, you will play a crucial role in supporting our interactive video platform, utilizing your advanced troubleshooting skills and customer interaction expertise.

In Short

• Act as a liaison between customers and Panopto, delivering exceptional service.
• Diagnose and resolve complex software issues.
• Prioritize support tickets based on severity.
• Contribute to the knowledge base by updating documentation.
• Mentor junior support engineers.
• Work effectively in a team and adapt to a fast-paced environment.
• Excellent verbal and written communication skills required.
• Experience troubleshooting online technologies and services.
• Demonstrable knowledge of Windows, Mac OS, and networking.
• Associate’s Degree in Computer Science or related field preferred.

Requirements

• Bachelor's Degree in Computer Science or related field preferred.
• Experience in software coding/testing, video production/editing is a plus.
• Knowledge of MS SQL, IIS, and diagnostic tools like Perfmon, Fiddler, or Wireshark.

Benefits

• Opportunities for skill growth and career advancement.
• Collaborative team environment.