Technical Support Engineer I (Contractor) - Remote

Overview

The Technical Support Engineer I (Contractor) role at Nylas focuses on helping customers overcome technical challenges and unlock the full potential of the Nylas platform through technical expertise, customer empathy, and problem-solving.

In Short

• Contractor position for Technical Support Engineer I.
• Work with customers to troubleshoot technical issues.
• Manage support tickets and collaborate with engineering.
• Create and improve customer-facing documentation.
• Provide insights to the product team based on customer feedback.

Requirements

• 1-3 years in a technical support role, preferably in SaaS.
• Experience with programming languages (Python, Ruby, Java, JavaScript).
• Strong troubleshooting and problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to work in a dynamic environment.

Benefits

• Opportunity to work in a collaborative and innovative environment.
• Contribute to customer success and product improvement.
• Engage with a global customer base.