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Technical Support Engineer I (Contractor) - Remote

Posted 11 weeks ago
Customer Service
Contract
Romania, Poland, Bulgaria

Overview

The Technical Support Engineer I (Contractor) role at Nylas focuses on helping customers overcome technical challenges and unlock the full potential of the Nylas platform through technical expertise, customer empathy, and problem-solving.

In Short

  • Contractor position for Technical Support Engineer I.
  • Work with customers to troubleshoot technical issues.
  • Manage support tickets and collaborate with engineering.
  • Create and improve customer-facing documentation.
  • Provide insights to the product team based on customer feedback.

Requirements

  • 1-3 years in a technical support role, preferably in SaaS.
  • Experience with programming languages (Python, Ruby, Java, JavaScript).
  • Strong troubleshooting and problem-solving skills.
  • Exceptional verbal and written communication skills.
  • Ability to work in a dynamic environment.

Benefits

  • Opportunity to work in a collaborative and innovative environment.
  • Contribute to customer success and product improvement.
  • Engage with a global customer base.
Nylas logo

Nylas

Nylas is a technology company that specializes in providing developers with APIs to seamlessly integrate email, calendar, and contact management features into their applications. With a focus on enhancing digital communication tools, Nylas supports over 100,000 developers and collaborates with more than 900 companies worldwide, spanning various sectors such as healthcare and education. The company is dedicated to simplifying the app development process related to communications, empowering developers to innovate and improve user interactions. Nylas fosters a collaborative and dynamic work environment, where a team of technical problem-solvers and empathetic communicators work together to ensure customer success and continuous improvement of their platform.

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