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Technical Support Engineer I (Contractor) - Remote

Posted 11 weeks ago

Overview

The Technical Support Engineer I (Contractor) role at Nylas focuses on helping customers overcome technical challenges and unlock the full potential of the Nylas platform through technical expertise, customer empathy, and problem-solving.

In Short

  • Contractor position for Technical Support Engineer I.
  • Work with customers to troubleshoot technical issues.
  • Manage support tickets and collaborate with engineering.
  • Create and improve customer-facing documentation.
  • Provide insights to the product team based on customer feedback.

Requirements

  • 1-3 years in a technical support role, preferably in SaaS.
  • Experience with programming languages (Python, Ruby, Java, JavaScript).
  • Strong troubleshooting and problem-solving skills.
  • Exceptional verbal and written communication skills.
  • Ability to work in a dynamic environment.

Benefits

  • Opportunity to work in a collaborative and innovative environment.
  • Contribute to customer success and product improvement.
  • Engage with a global customer base.

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